Frequently Asked Questions
Everything you need to know about shopping at Shelter.Shop
What is the warranty period for electronics purchased at Shelter.Shop?
All our electronics come with a standard 12-month manufacturer warranty. Some premium brands may offer extended coverage of up to 24 months, which will be specified on the product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for opened gadgets?
We offer a 30-day return policy. However, for a full refund, electronics must be returned in their original packaging with all accessories included. A restocking fee may apply if the factory seal is broken.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal where you can monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For high-value electronics, we also offer financing options through Klarna and Affirm.
Are the products sold on Shelter.Shop brand new?
Yes, we only sell brand new, authentic products sourced directly from authorized distributors. We do not sell refurbished or used items unless explicitly stated in a dedicated 'Outlet' section.